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Customer Care Representative – Incident Management

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To apply for this role, email your CV, covering letter and expected salary to jobs@laundrapp.com.

Although we are happy to accept CVs from agencies, we only pay 12.5% fees.

Details of the role:

Job Title:  Customer Care Representative – Incident Management
Manager: Customer Care Manager
Compensation: Competitive Salary
Location: London
Duration: Permanent

Who we are:

Laundrapp is a truly unique environment. We mix convenience with high quality cleaning and since our successful UK launch in 2015, we’ve grown to over 100 towns and cities across the UK. Now we’re ready to take on the rest of the world too. As one of Europe’s most buzzing start-ups, we’re looking for the best talent out there to join our team of superstars.

We’re looking for an experienced Customer Care Representative to provide efficient and friendly front line support, maintaining high standards of service, building customer relationships with trust and creating a few smiles along the way. This is a unique opportunity to provide best-in-class support to our users as the voice of Laundrapp, as well as developing customer insights that will be used to help inform future strategies of the management team.

We like decisive problem solvers; we don’t just mean being able to separate your whites from your darks before washing! You must be a people person, passionate about offering an amazing customer service experience and have a desire to join one of the most exciting and disruptive start-ups across the UK! Also if you are good at ping pong (it’s a plus).

Why you’ll be doing:

  • Providing quality inbound and outbound telephone and email support, managing customer queries
  • Resolving customer complaints
  • Handling complicated queries/issues and organizing customer compensations
  • Working closely with the Operations team to improve the product and customer experience
  • Acting as an escalation point for day to day center issues
  • Assisting in the creation and roll out of best working practices and procedures

Why you’ll love working at Laundrapp!

  • Great location near Covent Garden
  • Regular social events & team activities, from karaoke to go-karting
  • Opportunities for career development
  • A genuinely empowering environment
  • A truly entrepreneurial team with a desire to change the world!
  • Last but not least, you’ll receive an employee Laundrapp allowance

What you’ll need:

  • Customer Services experience
  • Great verbal and written communication skills
  • Investigating and problem-solving skills
  • Zendesk experience preferable
  • Experience of working in a high paced startup a plus

You will be:

  • An excellent communicator – confident and articulate, whether in person, on the phone, or by email, and with impeccable spelling and grammar!
  • A can-do person, with a positive attitude, and willingness to go that extra mile to ensure a high level of customer satisfaction
  • Comfortable working at a fast (startup) pace
  • Ambitious to contribute to the path of Laundrapp as we grow
  • Supremely organised, reliable and dependable with a strong service-oriented working style – your transparency and patience will help you to satisfy our customers
  • Flexible with service hours (role includes variable shift patterns with early mornings, late evenings and weekend shifts)

Please send CV and covering letter direct to jobs@laundrapp.com

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Laundrapp is the UK’s leading online dry cleaning & laundry service offering unparalleled levels of service and quality cleaning right across London & the rest of the UK. Our 5-star laundry service replaces the need for using your local laundrette or dry cleaner and offers a quick & convenient laundry pick up service direct to your home.

Our award winning free laundry app is available on iPhone / iPad & Android devices or you can place your online laundry order through website.

Whether you are dry cleaning your shirts, suits, blouses or dresses, or looking for a quality duvet cleaning service, Laundrapp offers the best quality and professional service direct to your door. We even offer a fully outsourced ironing service so you never need to worry about ironing again.

In London, our collection & delivery laundry service is available across Locations including Finchley, Hampstead, Clapham, Victoria, Canary Wharf, Kensington, Battersea, Camden, Stratford, London Bridge, Wimbledon, Woolwhich., Chiswick, Waterloo, Richmond, Fulham, Putney, Chelsea, Brixton, Tooting, Morden, Southwark, Greenwich, Vauxhall, Shoreditch, Finsbury Parks, Canada Water, Wapping, Ealing, Brentford, Hounslow, Kew, Hammersmith & more.

Laundrapp is the world’s fastest growing online laundry & dry cleaning service delivering laundry & dry cleaning direct to your door. Simply fill our provided laundry bags with your clothing and we’ll collect, clean & deliver at a time and place that suits you best. Our mobile laundry service is even backed by our Quality Guarantee. Forget queueing at your high street laundrette, with Laundrapp washing, ironing and dry cleaning is now taken care of using our award winning mobile service.

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