Live Chat Support

Using Live Chat

How do I use Live Chat?

Using Live Chat is easy – just click the blue box in bottom left and give us a few details on how we can help. If we’re available to talk then we’ll be right with you to answer your questions.

Live Chat isn’t always available and we can sometimes get pretty busy. If we’re not available to talk straight away then you use the same process to leave us a message. You can also reach us at customercare@laundrapp.com if you prefer.

When is Live Chat available?

Live Chat is usually available from 9:30 AM to 18:00, Monday to Friday. If you need to speak to us outside of those hours or if we’re busy due to high demand then you can leave us a message and we’ll respond to you as soon as possible.

You can also reach us by emailing customercare@laundrapp.com, if you prefer.

Why do I need to give you my email address?

We need your email address so we have another way to contact you if needed and so we can confirm your identity if your question relates to an existing order.

Don’t worry, we won’t sign you up to any newsletters or spam emails.

Is there any information I should have ready?

If your question relates to an existing or completed order then it’s very helpful if you have your order number to hand, so we can find the details for you as quick as possible. We may also ask you for further information, such as your postcode, if needed.

How else can I contact you?

If we’re not immediately available via Live Chat or if you’d prefer to contact us privately then you can always email us at customercare@laundrapp.com. We’ll get back to you as soon as possible.

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Open across the UK from
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Laundrapp is the UK’s leading online dry cleaning & laundry service offering unparalleled levels of service and quality cleaning right across London & the rest of the UK. Our 5-star laundry service replaces the need for using your local laundrette or dry cleaner and offers a quick & convenient laundry pick up service direct to your home.

Our award winning free laundry app is available on iPhone / iPad & Android devices or you can place your online laundry order through website.

Whether you are dry cleaning your shirts, suits, blouses or dresses, or looking for a quality duvet cleaning service, Laundrapp offers the best quality and professional service direct to your door. We even offer a fully outsourced ironing service so you never need to worry about ironing again.

In London, our collection & delivery laundry service is available across Locations including Finchley, Hampstead, Clapham, Victoria, Canary Wharf, Kensington, Battersea, Camden, Stratford, London Bridge, Wimbledon, Woolwhich., Chiswick, Waterloo, Richmond, Fulham, Putney, Chelsea, Brixton, Tooting, Morden, Southwark, Greenwich, Vauxhall, Shoreditch, Finsbury Parks, Canada Water, Wapping, Ealing, Brentford, Hounslow, Kew, Hammersmith & more.

Laundrapp is the world’s fastest growing online laundry & dry cleaning service delivering laundry & dry cleaning direct to your door. Simply fill our provided laundry bags with your clothing and we’ll collect, clean & deliver at a time and place that suits you best. Our mobile laundry service is even backed by our Quality Guarantee. Forget queueing at your high street laundrette, with Laundrapp washing, ironing and dry cleaning is now taken care of using our award winning mobile service.

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