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People & Talent Coordinator

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To apply for this role, email your CV, covering letter and expected salary to jobs@laundrapp.com.

Although we are happy to accept CVs from agencies, we only pay 12.5% fees.


People Team

Reporting To

Head of People

About Laundrapp

Launched in 2015, Laundrapp grew rapidly to become the household name for on-demand laundry and dry cleaning in London. New customers were drawn by the combined ease of use in the apps, and the accuracy of the data the platform provides. By 2017, Laundrapp had grown far beyond the capital, and were offering the service in 100 towns and cities across the UK. A year later, and the Laundrapp team now have the rest of the world firmly in their sights. With their unique software now launched onto four continents, and a fifth soon to follow, the stage is now set for Laundrapp-powered laundry services across the globe.

Overview of the role

Responsible for the full suite of employee lifecycle administration as well as helping to drive operational excellence through process streamlining and HR governance. There’s also the opportunity to get involved in any number of projects and initiatives as well as building up exposure to employee relations.

We are looking for someone who can take ownership and add value to the team from early in their career, therefore an entrepreneurial spirit, as well as excellent communication skills and commercial awareness are essential qualities to be a success.




Talent Acquisition

  •   Overall administrative and recruiting support across the business through job postings, candidate communication, and interview scheduling and coordination, ensuring a high-quality candidate and hiring manager experience.
  •   Post and remove role adverts on company website, job boards and internal sites
  •   Maintain accurate records, updating and monitoring applicant tracking spreadsheets and systems
  •   Collaboration with hiring managers and recruitment providers to ensure timely and professional communication with candidates throughout the interview process
  •   First point of contact for all recruitment enquiries for the company

Employee Lifecycle

  •   Employee onboarding – end to end process owner – issuing and coordinating new starter information, generating contract and offer packs, updating information on BambooHR/related systems, reference requests, induction presentations & probation
  •   Offboarding end to end process owner – coordinating leaver paperwork and system updates & exit interviews
  •   Change Process – issuing & coordinating paperwork, updating BambooHR/related systems
  •   Employee Relations – graduated exposure, dependent on previous experience, to employee relations cases and activities

Payroll & Systems

  •   Payroll processing – coordination of payroll changes file sent to the Finance team on a monthly basis
  •   Benefits administration – basic staff enquiries, coordination of benefits reporting/submissions of new starters to company benefits providers
  •   Data audits – work with People & Finance teams to ensure that data is synchronised and accurate across all People systems
  •   Process improvements – assistance in identifying areas for process streamlining & drawing up process workflow documents for core People & Talent processes


  •   General administration – org chart maintenance, incoming references, ad-hoc duties as required
  •   Policy review – research and socialisation of ‘Best in Class’ staff policy proposals
  •   General employee enquiry escalation to team

Experience & skills

  •   CIPD level qualified or relevant degree
  •   Working knowledge of UK employment law
  •   Strong business acumen, ability to provide people services and advise in a commercially sensitive and appropriate way
  •   A complete finisher, able to get things done and be proactive and responsive
  •   Proven experience of advising on complex HR issues with cultural sensitivity but underpinned by a detailed understanding of legislative and best practice requirements
  •   A real hands-on attitude – someone that can be proactive in identifying areas of improvement not only across the business but also in the People team.
  •   Ability to assimilate information quickly taking into consideration commercial needs versus balancing risk and exposure to the broader organisation.
  •   Effective change agent, able to be proactive, lead by example and support the implementation of change across the business.
  •   Able to inspire confidence in senior managers and key stakeholders both within HR and outside of HR.
  •   Excellent communication skills and a true collaborator
  •   Ability to work in a fast-paced environment and manage multiple projects


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Laundrapp is the UK’s leading online laundry and dry cleaning service, offering unparalleled levels of quality cleaning right across London and up to 100 towns and cities. Our 5-star laundry service replaces the need for using your local laundrette or dry cleaner and offers a quick and convenient pick-up service direct from your home. Our free, award-winning app is available on both iOS and Android devices, however, you can also place your order online through our website.

Whether you are dry cleaning shirts, suits, blouses or dresses, or simply looking for a quality duvet-cleaning service, Laundrapp offers the highest quality and professional service direct to your door. Just ironing that you need? We also offer an iron-only service which means you'll never need to worry about ironing again.

Join the world’s fastest-growing laundry and dry cleaning revolution by scheduling a collection, then fill our provided laundry bags with your garments and we'll clean and deliver at a time and place that suits you. Our mobile laundry service is even backed by our quality guarantee. So forget queueing at your high-street laundrette – with Laundrapp, all your laundry, dry cleaning and ironing is taken care of.

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