Laundrapp Mystery Shopper (Volunteer)

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To apply for this role, email your CV, covering letter and expected salary to

Although we are happy to accept CVs from agencies, we only pay 12.5% fees.

Interested in volunteering as a Mystery Shopper? Fill in an application form!

Role Description

Fancy getting someone else do your laundry and dry cleaning for free for one month? At Laundrapp, we pride ourselves on offering a fantastic service to each and every one of our customers. Now we need volunteer Mystery Shoppers to help us put that service to the test. Could it be you? You will receive a £20 voucher valid for one week.

As a Mystery Shopper for Laundrapp you’ll directly contribute to the monitoring and improvement of our app, cleaning services and customer care. Your responsibilities will include:

– Using the app and logging feedback through a variety of channels

– Recording and reporting your observations including taking pictures

– Contacting customer service

You’ll need to have your own tablet or smartphone (iPhone, iPad, Android or Amazon Kindle), but no previous experience is required. Applicants must live within Bath, Manchester, Nottingham, Bexley, Croydon, Milton Keynes, Weybridge, Glasgow and Kingston. Our ideal Mystery Shopper will have fantastic communication skills and be familiar with other on-demand apps, such as Uber, Just Eat and Deliveroo.

In return for your hard work you’ll receive complimentary laundry and dry cleaning services.

If you have a passion for great customer service then please fill in an application form today!

Interested in volunteering as a Mystery Shopper? Fill in an application form!

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