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Customer Care Representative

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To apply for this role, email your CV, covering letter and expected salary to jobs@laundrapp.com.

Although we are happy to accept CVs from agencies, we only pay 12.5% fees.

Job Title

Customer Care Representative

Department

Operations

Reporting to

Customer Care Manager

Overview of the role

We’re looking for an experienced ​Customer Care Representative to provide efficient and friendly front line support, maintaining high standards of service, building customer relationships and trust as well as creating a few smiles along the way.

This is a hybrid customer service and dispatch role: you will be responsible for overseeing deliveries and drivers, whilst ensuring top-quality​ ​customer​ ​service. We like decisive problem solvers; we don’t just mean being able to separate your whites from your darks before washing! You must be a people person, passionate about offering an amazing customer service experience and have a desire to join one of the most exciting and disruptive​ ​new tech companies​ ​in the​ ​UK!​ ​Also,​ ​if​ ​you​ ​are​ ​good​ ​at​ ​ping​ ​pong​ ​(it’s​ ​a​ ​plus)!

Responsibilities

  • Providing quality inbound and outbound telephone and email support, managing customer​ ​queries
  • Monitoring and optimising the Laundrapp fleet in real time to improve operational performance
  • Pro-actively​ ​contacting​ ​customers​ ​regarding​ ​delays
  • Being​ ​the​ ​first​ ​point​ ​of​ ​contact​ ​for​ ​our​ ​fleet​ ​and​ ​partners
  • Contributing​ ​and​ ​implementing​ ​logistics​ ​improvements​ ​and​ ​processes
  • Working closely with the Operations team to improve the product and customer experience

Expereince & Qualifications: 

  • Customer​ ​Services​ ​experience,​ ​ideally​ ​within​ ​a​ ​logistics​ ​based​ ​role
  • Great​ ​verbal​ ​and​ ​written​ ​communication​ ​skills
  • Knowledge​ ​of​ ​Central​ ​London​ ​would​ ​be​ ​beneficial
  • Zendesk​ ​experience​ ​preferable
  • Experience​ ​of​ ​working​ ​in​ ​a​ ​high​ ​paced​ ​startup​ ​a​ ​plus You​ ​will​ ​be:
  • An excellent communicator – confident and articulate, whether in person, on the phone, or​ ​by​ ​email,​ ​and​ ​with​ ​impeccable​ ​spelling​ ​and​ ​grammar!
  • A can-do person, with a positive attitude, and willingness to go that extra mile to ensure a​ ​high​ ​level​ ​of​ ​customer​ ​satisfaction
  • Comfortable​ ​working​ ​at​ ​a​ ​fast​ ​(startup)​ ​pace
  • Ambitious​ ​to​ ​contribute​ ​to​ ​the​ ​path​ ​of​ ​Laundrapp​ ​as​ ​we​ ​grow
  • Supremely organised, reliable and dependable with a strong service-oriented working  style​ ​–​ ​your​ ​transparency​ ​and​ ​patience​ ​will​ ​help​ ​you​ ​to​ ​satisfy​ ​our​ ​customers
  • Flexible with service hours (role includes variable shift patterns with early mornings, late evenings​ ​and​ ​weekend​ ​shifts)

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Laundrapp is the UK’s leading online laundry and dry cleaning service, offering unparalleled levels of quality cleaning right across London and up to 200 towns and cities. Our 5-star laundry service replaces the need for using your local laundrette or dry cleaner and offers a quick and convenient pick-up service direct from your home. Our free, award-winning app is available on both iOS and Android devices, however, you can also place your order online through our website.

Whether you are dry cleaning shirts, suits, blouses or dresses, or simply looking for a quality duvet-cleaning service, Laundrapp offers the highest quality and professional service direct to your door. Just ironing that you need? We also offer an iron-only service which means you'll never need to worry about ironing again.

Join the world’s fastest-growing laundry and dry cleaning revolution by scheduling a collection, then fill our provided laundry bags with your garments and we'll clean and deliver at a time and place that suits you. Our mobile laundry service is even backed by our quality guarantee. So forget queueing at your high-street laundrette – with Laundrapp, all your laundry, dry cleaning and ironing is taken care of.

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