Customer Care Representative

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To apply for this role, email your CV, covering letter and expected salary to jobs@laundrapp.com.

Although we are happy to accept CVs from agencies, we only pay 12.5% fees.

DETAILS OF ROLE:
Job Title: Customer Care Representative
Manager: Customer Care Manager
Compensation: Competitive Salary
Location: London
Duration: Permanent

ROLE SUMMARY:
We are seeking an experienced Customer Care Representative to provide efficient and friendly front line support, maintaining high standards of service, building customer relationships and trust and creating a few smiles along the way. This is a unique opportunity to provide best-in-class support to our users as the voice of Laundrapp, as well as developing customer insights that will be used to help inform future strategies of the managements team.

So, if you like people, are passionate about offering an amazing customer service experience to your customers, and want to be a part of your community, you’ll love working here.

PRIMARY RESPONSIBILITIES:

  • Provide quality inbound and outbound telephony and email support to manage customer queries
  • Resolve customer complaints
  • Handling more complicated queries/issues and organising customer compensations
  • Proactively liaising with Drivers/Partners to ensure orders run smoothly
  • Work closely with the Operations team to improve the product and customer experience
  • Act as an escalation point for day to day center issues
  • Assist in the creation and roll out of best working practices and procedures

SKILLS / EXPERIENCE:

  • 2+ year(s) of related experience
  • Great verbal and written communication skills
  • Flexible service hours (role includes variable shift pattern with early mornings, late evenings and weekend shifts)
  • Experience of working in high paced start-ups(preferred but not compulsory)

 

We would like to invite candidates to find out more about Laundrapp at laundrapp.com/working-for-laundrapp and most importantly try the service! Feedback is important to us and we’ll often ask interviewees on their impressions of the service and improvements that can be made.

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Open across the UK from
7am to 11pm every day
Laundrapp is the UK’s leading online dry cleaning & laundry service offering unparalleled levels of service and quality cleaning right across London & the rest of the UK. Our 5-star laundry service replaces the need for using your local laundrette or dry cleaner and offers a quick & convenient laundry pick up service direct to your home.

Our award winning free laundry app is available on iPhone / iPad & Android devices or you can place your online laundry order through website.

Whether you are dry cleaning your shirts, suits, blouses or dresses, or looking for a quality duvet cleaning service, Laundrapp offers the best quality and professional service direct to your door. We even offer a fully outsourced ironing service so you never need to worry about ironing again.

In London, our collection & delivery laundry service is available across Locations including Finchley, Hampstead, Clapham, Victoria, Canary Wharf, Kensington, Battersea, Camden, Stratford, London Bridge, Wimbledon, Woolwhich., Chiswick, Waterloo, Richmond, Fulham, Putney, Chelsea, Brixton, Tooting, Morden, Southwark, Greenwich, Vauxhall, Shoreditch, Finsbury Parks, Canada Water, Wapping, Ealing, Brentford, Hounslow, Kew, Hammersmith & more.

Laundrapp is the world’s fastest growing online laundry & dry cleaning service delivering laundry & dry cleaning direct to your door. Simply fill our provided laundry bags with your clothing and we’ll collect, clean & deliver at a time and place that suits you best. Our mobile laundry service is even backed by our Quality Guarantee. Forget queueing at your high street laundrette, with Laundrapp washing, ironing and dry cleaning is now taken care of using our award winning mobile service.

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