Please ensure to thoroughly check all the garments for hazardous items e.g. coins, pens, keys, etc. as we hold no responsibility for any items lost or damaged as a result of the cleaning process.
The load is washed at a 30 degree cycle and tumble dried on a medium heat. As we process a high volume we will not be able to cater to personal requirements (e.g. temperature, washing powders, etc.). Please note that the items are not ironed.
We will separate the clothes into lights and darks for you. Although we will take the utmost care in doing this we will accept no responsibility if there is any bleeding or colour transfer during the cleaning process.
We will measure the laundry by weight. The minimum weight is 6kg and every kg over 6kg we will charge accordingly. We will update this after we have weighed it at the facility and you will receive a confirmation email. Any orders below 6kg will be charged at the Wash, Tumble Dry & Fold price.
We will not be liable for damage to items as we wash by the load and do not inspect the care labels of each garment. For garments that need to be specially treated i.e. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these items can be machine washed and tumble dried.
The Wash and Fold will not include any bedding and towelling products. If these are included then it will added as an individual product and your bill will be amended accordingly.
Laundry items are tagged by the load and not individually tagged. Therefore, we cannot accept any liability for missing items.
a. Shrinkage of up to 4% may occur. This is roughly equivalent to 4″ on curtains 8’6″ long.
b. Sunlight, age, general wear and tear and certain atmospheric conditions will have weakened the fabrics which would cause them to shred during the cleaning process.
c. Some glazed fabrics will become fully or partially de-lustered.
d. Cleaning will remove soiling which may reveal: sunlight, yellowing of fabric through smoke damage, colour loss caused by wear, condensation ‘tide’ marks, hidden staining