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Live Chat Support

Using Live Chat

How do I use Live Chat?

Using Live Chat is easy – just click the blue box in bottom left and give us a few details on how we can help. If we’re available to talk then we’ll be right with you to answer your questions.

Live Chat isn’t always available and we can sometimes get pretty busy. If we’re not available to talk straight away then you use the same process to leave us a message. You can also reach us at customercare@laundrapp.com if you prefer.

When is Live Chat available?

Live Chat is usually available from 9:30 AM to 18:00, Monday to Friday. If you need to speak to us outside of those hours or if we’re busy due to high demand then you can leave us a message and we’ll respond to you as soon as possible.

You can also reach us by emailing customercare@laundrapp.com, if you prefer.

Why do I need to give you my email address?

We need your email address so we have another way to contact you if needed and so we can confirm your identity if your question relates to an existing order.

Don’t worry, we won’t sign you up to any newsletters or spam emails.

Is there any information I should have ready?

If your question relates to an existing or completed order then it’s very helpful if you have your order number to hand, so we can find the details for you as quick as possible. We may also ask you for further information, such as your postcode, if needed.

How else can I contact you?

If we’re not immediately available via Live Chat or if you’d prefer to contact us privately then you can always email us at customercare@laundrapp.com. We’ll get back to you as soon as possible.

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Laundrapp is the UK’s leading online laundry and dry cleaning service, offering unparalleled levels of quality cleaning right across London and up to 200 towns and cities. Our 5-star laundry service replaces the need for using your local laundrette or dry cleaner and offers a quick and convenient pick-up service direct from your home. Our free, award-winning app is available on both iOS and Android devices, however, you can also place your order online through our website.

Whether you are dry cleaning shirts, suits, blouses or dresses, or simply looking for a quality duvet-cleaning service, Laundrapp offers the highest quality and professional service direct to your door. Just ironing that you need? We also offer an iron-only service which means you'll never need to worry about ironing again.

Join the world’s fastest-growing laundry and dry cleaning revolution by scheduling a collection, then fill our provided laundry bags with your garments and we'll clean and deliver at a time and place that suits you. Our mobile laundry service is even backed by our quality guarantee. So forget queueing at your high-street laundrette – with Laundrapp, all your laundry, dry cleaning and ironing is taken care of.

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