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We’ve Added Collection Charges – And Here’s Why

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Need your dry cleaning or laundry done today? Then you might have noticed we’ve recently updated Laundrapp to include a small charge for some collection times.

Don’t worry – there are still free times available if you prefer. We’ve only added charges for our busiest times and we’ve kept them as small as possible.

You’re probably wondering why we’ve added these charges and how exactly they work. The last bit is pretty simple. All collection times start off available for free, but a small charge is added as demand increases. It’s sort of like surge pricing for Uber – except we never charge more than £2.50 and we automatically refund you on the rare occasions we don’t arrive on time. We think that’s only fair.

As for why we’ve added these charges now? That’s to do with fairness too.

We want to make sure you always have the best clothes at the best time for you. But what if the best time is fully booked? Adding a charge to these busy periods will help spread demand, so you have a better chance of finding a convenient time. If you need your clothes at a specific time then you’ll have a better chance of finding the perfect slot, but if you don’t mind when we arrive then collection and delivery is still available for free!

If you’ve got any questions about the new charges that aren’t covered in the FAQs then we’d love to help answer them for you. We’ve grown an awful lot over the last 11 months, but we’re a still a young company and we know it’s important to keep listening to our customers.

Want to get in touch? Email us directly at suggestions@laundrapp.com!


Written by Tom

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Laundrapp is the UK’s leading online laundry and dry cleaning service, offering unparalleled levels of quality cleaning right across London and up to 100 towns and cities. Our 5-star laundry service replaces the need for using your local laundrette or dry cleaner and offers a quick and convenient pick-up service direct from your home. Our free, award-winning app is available on both iOS and Android devices, however, you can also place your order online through our website.

Whether you are dry cleaning shirts, suits, blouses or dresses, or simply looking for a quality duvet-cleaning service, Laundrapp offers the highest quality and professional service direct to your door. Just ironing that you need? We also offer an iron-only service which means you'll never need to worry about ironing again.

Join the world’s fastest-growing laundry and dry cleaning revolution by scheduling a collection, then fill our provided laundry bags with your garments and we'll clean and deliver at a time and place that suits you. Our mobile laundry service is even backed by our quality guarantee. So forget queueing at your high-street laundrette – with Laundrapp, all your laundry, dry cleaning and ironing is taken care of.

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