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Safety measures in light of COVID-19 (Coronavirus)

Summary:

In light of the current situation, we’re all facing due to the outbreak of COVID-19 (Coronavirus), we’ve implemented a number of safety measures at Laundrapp. Nothing is more important to us than the health and safety of our customers and our employees.

To help us to do our bit to prevent the spread of Coronavirus, we ask that:

✔ Any customer or household that has had a confirmed case of the virus does not place an order for at least 5 days post-recovery
✔ Customers who test positive for the virus, and have had a collection or delivery within 10 days, notify our customer care team so that we can take the appropriate precautions

The steps we are taking:

 

Hygiene

 

Our drivers and our professional cleaners handling your items are:

✔ Continuing to regularly wash and sanitise their hands, and making a concerted effort to only touch/handle items as necessary
✔ Advised to check their temperature before starting each day
✔ Wearing protective gloves and disposing of them
✔ Safely disposing of any used cleaning materials

And, as per recent Government advice, any of our employees who have recently been abroad or are showing any symptoms of COVID-19 will be instructed to self-isolate immediately.

 

Changes to our service

 

Contactless Collection: When placing an order you can opt for a “contactless collection”, by adding instructions in the box labelled “delivery notes”. This could be to call you and leave the items on your front step, or to leave the items in a safe place such as with a concierge. Where possible, our drivers will follow these instructions. Please note that Laundrapp will not take responsibility for any lost or stolen items where written instructions have been followed
High-temperature cleaning: should you wish to request any items to be cleaned at a higher temperature than usual (30 degrees), please send us your request by adding instructions in the box labelled “cleaning instructions” and we will do our best to accommodate this. If there are any issues, a member of our customer care team will contact you directly

 

Our Suppliers and Partners

 

✔ We have advised all of our third party providers/facilities to monitor their workforce closely and self isolate any drivers or staff who have symptoms or test positive for COVID-19. In the meantime, we will continue to monitor and support our third-party providers/facilities through this time as more information becomes available.

 

Does cleaning ‘kill’ the virus?

 

✔ According to the latest NHS information, “normal washing of clothes will reduce the risk of germs being transmitted”. Whilst we cannot guarantee 100% protection we will continue to monitor the latest NHS and government advice. In addition, we will continue to adapt our procedures going forward to ensure we are following the most up to date advice possible.

 

Collection and deliveries

 

✔ The NHS has also said that the risk of transmission from packages is minimal, and are advocating the usage of delivery services for those in self-isolation.

 

25% off for key workers

 

✔ To recognise our national heroes, we’re offering all key workers 25% off until the end of April 2020. Just send an email to customercareteam@laundrapp.com with your work photo ID and your order number after you’ve ordered and we’ll discount 25% off the total straight away.

✔ For now, it is business as usual with our undivided focus on keeping our customers and employees safe. As always our Customer Care Team is available to answer any questions you may have. Should you have any specific requests please do not hesitate to get in touch with us by email at customercare@laundrapp.com, via our live chat in our app or on our website, or by calling +44 (0)20 3608 7405.

 

Your Laundrapp Team


Written by Laundrapp Team

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Laundrapp is the UK’s leading online laundry and dry cleaning service, offering unparalleled levels of quality cleaning right across London and up to 100 towns and cities. Our 5-star laundry service replaces the need for using your local laundrette or dry cleaner and offers a quick and convenient pick-up service direct from your home. Our free, award-winning app is available on both iOS and Android devices, however, you can also place your order online through our website.

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